Privacy Policy

Effective Date: March 7, 2025

Introduction

On Call Plumbing, Heating and Air ("Brand") respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://oncallsc.com/ and engage with our services.

1. Information We Collect

  • Personal Identification Information: Name, email address, phone number, and any other information you voluntarily provide.
  • Usage Data: Information automatically collected when accessing our website, such as IP address, browser type, and pages visited.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and maintain our services.
  • To notify you about changes to our services.
  • To allow you to participate in interactive features of our website.
  • To provide customer support.
  • To gather analysis or valuable information to improve our services.
  • To monitor the usage of our website.
  • To detect, prevent, and address technical issues.
  • To send you marketing and promotional communications, with your consent.

3. Sharing Your Information

We do not sell, rent, or share your personal information with third parties for their marketing or promotional purposes without your explicit consent. We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who perform services on our behalf and require access to your information to carry out their work.
  • Legal Obligations: If required by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

4. Data Security

We implement reasonable physical, administrative, and technical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure.

5. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of any inaccurate information.
  • Request deletion of your personal data.
  • Object to or restrict the processing of your data.
  • Withdraw consent at any time where we are relying on consent to process your data.

To exercise these rights, please contact us at [Contact Information].

6. Opt-Out Instructions

Verbal opt-in:

On Call Plumbing Heating and Air will be collecting opt-in verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location, or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to provide the phone number, and staff is trained to ask If the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications and job completion surveys. They will be verbally informed that "Message and data rates may apply", "Message frequency may vary", and they can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." They will also be informed that their information will not be shared with third parties. 

Website/Online opt-in: 

By submitting this form and signing up for texts, you consent to receive text messages from On Call Plumbing Heating and Air at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available) and no further messages will be sent. Reply HELP for help. Information will not be shared with third parties. 

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us from the Contact Us section.

By using our website and services, you consent to this Privacy Policy.

11. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to remove that information from our servers.

Our website may contain links to other websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

13. International Data Transfers

We are a company located in the United States and our Services are provided to individuals residing in the United States. If you are using our website from outside the United States, you should be aware that the information collected on this website may be stored and processed in the United States, or any other country in which Brand, our affiliates or service providers maintain facilities, including hosting services or servers. By providing your information to our website or Services, you are consenting to the transfer of your information (including placing cookies) outside of your country in accordance with this Privacy Policy. You are also consenting to the application of United States law in all matters concerning our website and Services.