Plumbing emergencies we handle every week
Burst pipes
Shut off your main water valve if you can reach it safely, then call. We'll stop the leak and repair the damaged line.
Clogged drains
Sink, tub or shower completely backed up? Our trucks carry professional drain-cleaning machines to clear it fast.
Overflowing toilets
Stop flushing and close the valve behind the toilet if it turns easily. We'll find out whether the problem is the toilet or the line beyond it.
No hot water
We repair and replace tank and tankless water heaters from Rinnai, A.O. Smith and Rheem — and service every other major brand.
Sewer backups
Wastewater coming up through your drains needs fast attention. Stop using water in the house, keep clear of the sewage, and call us.
Waiting for your plumber? Do these three things.
Shut off the water
Close the fixture's shutoff valve or your main water valve — but only if you can reach it safely and it turns easily.
Stay safe
Keep people and pets away from standing water, sewage and anything electrical. If you smell gas, leave the house and call Dominion Energy at 800-815-0083 or 911.
Call (803) 781-4357
Tell us what's happening and where. Skip the chemical drain cleaners — your plumber will take it from here.
Why Midlands homeowners call On Call in an emergency
When water is on the floor, you need a plumber you can trust — not a sales pitch. On Call has been family-owned in the Midlands since 2011, and our master and journeyman plumbers bring more than 100 years of combined experience to every call.
Your plumber diagnoses the problem, shows you what they found and gives you a firm price before any work begins. Licensed in South Carolina (Mechanical License CLM.111515 MC), insured, BBB Accredited and rated 4.9 stars from 298 Google reviews.
What to expect from your emergency plumbing visit
Describe the problem and arrange the visit
Tell us what happened, when it started and which fixtures are affected. We discuss current availability and applicable visit charges before arranging service.
Get an on-site diagnosis and quote
Our technician assesses the problem, explains the findings and quotes the proposed work. We do not give phone estimates. You can review the repair and access requirements before deciding to proceed.
Understand repairs and follow-up work
Parts, access and the condition of the plumbing affect what can be completed during the visit. If further work is needed, we explain the next step. Drying, sewage cleanup, wall repairs and flooring are not automatically included in a plumbing quote.
Leak Detection & Repair
Water where it shouldn't be, but no obvious source? We track down hidden leaks and fix them.
Drain Cleaning & Clogged Pipes
Slow drains and clogs that keep coming back — cleared, with camera inspection to find the cause.
Hot Water Heater Repair
No hot water or a leaking tank? We repair and replace tank, tankless and hybrid water heaters.
What our
customers say.
Google reviews“Had a water meter emergency. Mary in dispatch was so nice and had some out to my house in less than two hours. Patrick the plumber was very friendly and professional. I will definitely be using this company again.🙂”
“Im thankful to Mr.Jb for coming out to my home disaster site water leak Issue. Mr.Jb was very knowledgeable and saw what i was going thru and got straight to what was needed for my situation. Thank you Mr. Jb and On Call...”
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“Im thankful to Mr.Jb for coming out to my home disaster site water leak Issue. Mr.Jb was very knowledgeable and saw what i was going thru and got straight to what was needed for my situation. Thank you Mr. Jb and On Call Plumbing for your service. Sincerely Ms”
“We had a clogged toilet at our office, the only toilet. We needed help fast. Nate Hemmer came to our rescue!! He was professional, on time, and fixed the issue quickly. The price was very reasonable, and the customer...”
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“We had a clogged toilet at our office, the only toilet. We needed help fast. Nate Hemmer came to our rescue!! He was professional, on time, and fixed the issue quickly. The price was very reasonable, and the customer service was excellent from start to finish. Everything was explained clearly, and there were no surprises. I highly recommend On Call Plumbing Heating & Air and will definitely use their services again. THANKS NATE!! …..Also shout out to the ladies in the office. Y'all were very helpful as well. Everyone should get bonuses!!”
A few common questions.
Is emergency plumbing service available 24/7?
Yes. Our licensed plumbers handle emergencies 24 hours a day, 7 days a week, including nights and weekends. Call (803) 781-4357.
How much does an emergency plumbing visit cost?
After-hours visits may carry an additional charge, and our team will tell you the price when you call — before a plumber is dispatched — so there are no surprises. During regular hours, our residential diagnostic fee is $89 and is waived when you go ahead with the repair at the quoted price.
How do I pay?
Payment is due to your technician on site by cash, check or card. For bigger repairs or a water heater replacement, your technician can also walk you through financing options in person.
Do you handle water damage cleanup?
We stop the leak and repair the plumbing. Drying, sewage cleanup and repairs to drywall or flooring are handled by a restoration company — ask your plumber and we'll point you in the right direction.
