FREQUENTLY ASKED QUESTIONS

Have a question you’d like answered? Check out some of the questions we’re asked most about some of our most popular services.

Commercial Plumbing

How quickly can you respond to a service call?

We prioritize rapid response times, especially for our commercial clients. Typically, we can dispatch a technician within an hour to address urgent plumbing needs, minimizing any disruption to your business operations.

What areas do you serve?

We proudly serve businesses throughout Columbia, Lexington, and the surrounding area of the Midlands, ensuring that reliable and expert plumbing services are just a call away — no matter where your business is located within our service region.

Do you offer maintenance plans?

Absolutely. We provide customized maintenance plans designed to keep your plumbing systems in top condition, helping you avoid costly repairs and unexpected downtime. Our plans are flexible and can be tailored to suit the specific needs of your business.

Are you available for emergency services?

Yes! We understand that plumbing emergencies can happen at any time. That’s why we offer 24/7 emergency plumbing services to ensure that your business operations are never interrupted.

What types of businesses do you serve?

We provide plumbing services to a wide range of commercial clients, including:

  • Office buildings
  • Restaurants
  • Healthcare facilities
  • Retail stores
  • Religious centers
  • Airbnb rental properties
  • And more! 

No matter the industry, we tailor our solutions to meet the unique needs of your business.

HVAC

What are the benefits of installing a Trane HVAC system?

Trane HVAC systems are known for their reliability, energy efficiency, and advanced technology. They offer durable and high-performance solutions that ensure optimal home comfort and lower energy costs.

Learn more about Trane Systems here.

Can you help improve my home’s indoor air quality?

Yes, we offer comprehensive indoor air quality assessments and solutions to ensure your home’s air is clean and healthy.

What are the signs that I need air conditioning repair?

Common signs include inconsistent cooling, strange noises, unusual odors, and high energy bills.

How often should I schedule HVAC maintenance?

We recommend scheduling HVAC maintenance at least twice a year—once before the summer cooling season and once before the winter heating season.

Kitchen & Bathroom Plumbing

How do I unclog a toilet?

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

Why is my toilet always running?

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

My water bill went up, how do I check for leaks?

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

Is there any way to repair a cracked toilet tank?

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

Why does the faucet run water when the shower is on?

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

Maintenance Plans

What payment options do you offer?

We provide annual, quarterly, and monthly payment options to fit your budget.

Are there any cancellation fees?

We offer flexible terms with no cancellation fees, though we do ask for a minimum commitment period to ensure you get the full benefits of our plans.

How do I sign up for a maintenance plan?

Signing up is easy—just visit our website or give us a call to speak with a representative who can help you choose the best plan for your home.

What happens if I need service between scheduled maintenance visits?

As a plan member, you’ll enjoy priority scheduling and discounts on any additional services required outside of your regular maintenance schedule.

Can I customize my maintenance plan?

Yes! We offer a variety of add-on services and plan levels so you can tailor your maintenance plan to fit your specific needs.

What does a residential maintenance plan cover?

Our plans cover a comprehensive range of services for your HVAC, plumbing, and electrical systems, including inspections, tune-ups, and minor repairs.

Plumbing

What are the benefits of choosing On Call Plumbing Heating & Air for my plumbing needs?

On Call Plumbing Heating & Air offers expert plumbing services with licensed and certified plumbers. We provide 24/7 emergency services, clear pricing, and a satisfaction guarantee. Trust us to handle all your plumbing needs effectively and efficiently.

How can regular plumbing maintenance save me money?

Regular maintenance catches small problems before they become big, costly issues. It keeps your system running efficiently, which can lower your water and energy bills. On Call Plumbing Heating & Air provides maintenance plans to help you save money.

What plumbing services should new homeowners consider?

New homeowners should get a plumbing inspection to check for issues. Regular maintenance like drain cleaning and water heater checks is important. Updating old fixtures can save water and energy. On Call Plumbing Heating & Air offers services to keep your plumbing in top shape.

What should I know about the costs of plumbing repairs and maintenance?

Costs vary depending on the job. Small repairs like fixing a faucet or unclogging a drain are cheaper, while major work like replacing sewer lines or installing water heaters costs more. Regular maintenance can help avoid expensive repairs. On Call Plumbing Heating & Air offers clear pricing and financing options.

How do I choose the right plumber for my home?

Look for licensed and insured plumbers with good reviews. Ask friends and family for recommendations. Compare quotes from a few plumbers to find the best price and service. Ensure they offer a warranty and clear pricing. On Call Plumbing Heating & Air has certified, experienced plumbers committed to quality service.

Residential Generators

Sewer & Drain

How do you clear a blocked drain?

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

How do you unclog a drain with standing water?

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

Is hydro Jetting worth it?

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

What can I pour down the drain to unclog it?

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.