FREQUENTLY ASKED QUESTIONS

We will assess your building’s power requirements, taking into account the size, number of critical systems, and power load, to recommend the appropriate generator size. Proper sizing ensures your generator can handle your business’s needs without overloading or underperforming.

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Our maintenance plans include routine inspections, oil and filter changes, battery testing, fuel quality checks, load testing, and transfer switch testing. We customize the plan based on your specific generator and business needs.

Yes! We offer 24/7 emergency repair services to quickly address any generator issues and restore power to your business during outages.

We install a variety of generator types, including diesel, natural gas, and propane-powered generators. Our team will help you choose the best option based on your power needs and building requirements.

We recommend having your generator serviced at least twice a year to ensure it’s in good working order, especially before storm seasons. Regular maintenance prevents unexpected failures and ensures your system is ready when needed.

Our maintenance plans include regular inspections, filter replacements, coil cleaning, refrigerant level checks, ductwork inspections, and more. We’ll tailor the plan to suit the specific needs of
your business.

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Regular maintenance improves your system’s efficiency, reducing energy consumption and lowering utility bills. It also helps prevent major breakdowns, saving you money on costly repairs.

Yes, we offer 24/7 emergency repair services to address urgent HVAC issues. Whether it’s after hours or during the weekend, we’re available to get your system back up and running.

We install a variety of commercial HVAC systems, including rooftop units, ductless mini-split systems, heat pumps, and packaged units. We’ll recommend the best system based on your building’s size and usage needs.

We recommend having your HVAC system serviced at least twice a year—once before the heating season and once before the cooling season. Regular maintenance ensures your system is ready to handle peak demand.

We prioritize rapid response times, especially for our commercial clients. Typically, we can dispatch a technician within an hour to address urgent plumbing needs, minimizing any disruption to your business operations.

We proudly serve businesses throughout Columbia, Lexington, and the surrounding area of the Midlands, ensuring that reliable and expert plumbing services are just a call away — no matter where your business is located within our service region.

Absolutely. We provide customized maintenance plans designed to keep your plumbing systems in top condition, helping you avoid costly repairs and unexpected downtime. Our plans are flexible and can be tailored to suit the specific needs of your business.

Yes! We understand that plumbing emergencies can happen at any time. That’s why we offer 24/7 emergency plumbing services to ensure that your business operations are never interrupted.

We provide plumbing services to a wide range of commercial clients, including:

• Office buildings
• Restaurants
• Healthcare facilities
• Retail stores
• Religious centers
• Airbnb rental properties
• And more! 

No matter the industry, we tailor our solutions to meet the unique needs of your business.

Our maintenance plans include tank flushing, anode rod inspection, thermostat testing, burner and heating element cleaning, and safety checks for gas and electrical components. We’ll customize the plan to meet your business’s specific needs.

Regular maintenance helps prevent issues such as sediment buildup, corrosion, and component failures, which can reduce the efficiency and lifespan of your water heater. By maintaining the system, you’ll avoid costly repairs and ensure it operates efficiently.

Yes, we provide 24/7 emergency repair services to address urgent water heater issues and minimize downtime for your business.

We install a variety of commercial water heaters, including tankless, traditional tank, hybrid, and gas or electric water heaters. We’ll help you choose the best system based on your business’s needs.

We recommend servicing your water heater at least once a year to ensure optimal performance and prevent costly breakdowns. Businesses with higher hot water usage may need more frequent maintenance.

Regular drain cleaning and maintenance can help prevent clogs. Avoid flushing non-flushable items, keep grease out of your kitchen drains, and use drain guards to catch hair and debris in bathrooms.

Yes, we offer 24/7 emergency drain cleaning services for both homes and businesses. If you have a sudden clog or backup, give us a call anytime.

Hydro jetting uses high-pressure water to blast away blockages and clean the inside of your pipes, while snaking breaks up clogs mechanically. Hydro jetting is typically more thorough and effective for tough clogs or heavily used commercial drains.

Frequent clogs can be caused by grease, hair, soap buildup, food particles, or foreign objects in the drains. For commercial properties, grease and debris from kitchens are common culprits.

For homes, we recommend cleaning your drains once a year to prevent buildup and clogs. Commercial properties may need more frequent cleanings depending on usage, especially in kitchens or food service businesses.

Preventive maintenance is the best way to avoid costly plumbing emergencies. We offer customized commercial maintenance plans that help keep your plumbing system in top condition, reducing the likelihood of unexpected breakdowns.

We work quickly and efficiently to minimize any disruption to your business. In many cases, we can perform repairs without having to shut down your entire plumbing system, allowing you to stay operational.

We handle everything from burst pipes and sewer backups to clogged drains, gas line issues, water heater malfunctions, and more. Our commercial plumbing experts are trained to diagnose and fix even the most complex systems.

Absolutely! We provide 24/7 emergency plumbing services for commercial properties, ensuring that your business is protected around the clock, even on weekends and holidays.

Yes, our team is experienced in dealing with commercial properties of all sizes, including offices, restaurants, retail stores, healthcare facilities, and more. No matter the scale, we’re equipped to handle the job.

We prioritize fast response times for commercial emergencies and aim to arrive as quickly as possible to prevent disruptions to your operations. Response time may vary depending on your location in Columbia, SC and the surrounding areas.

We will assess your existing gas lines, identify any areas of concern, and provide a comprehensive plan to safely replace the lines while minimizing downtime.

Yes! We provide 24/7 emergency repair services for gas leaks and other urgent issues to protect your business and employees.

For commercial properties, it’s recommended that gas lines be inspected at least once a year to ensure safety and compliance with local regulations.

Yes! We have extensive experience installing gas lines for restaurants and commercial kitchens, ensuring your equipment operates safely and efficiently.

A gas leak is often signaled by a strong smell of rotten eggs or hissing sounds near the gas line. If you suspect a gas leak, evacuate the area and call us for emergency repairs.

Trane HVAC systems are known for their reliability, energy efficiency, and advanced technology. They offer durable and high-performance solutions that ensure optimal home comfort and lower energy costs.

Learn more about Trane Systems here.

Yes, we offer comprehensive indoor air quality assessments and solutions to ensure your home’s air is clean and healthy.

Common signs include inconsistent cooling, strange noises, unusual odors, and high energy bills.

We recommend scheduling HVAC maintenance at least twice a year—once before the summer cooling season and once before the winter heating season.

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

We detect leaks in pipes, water lines, sewer lines, and other plumbing systems in commercial
properties. Common issues include hidden leaks behind walls, under floors, or in underground
pipes.
Still have questions? Give us a call! (803) 871-9131

Leaks should be addressed immediately to prevent further water damage, higher utility bills, or mold growth.

Yes, we provide 24/7 emergency leak detection to quickly address urgent leaks that could lead to flooding or severe water damage.

Signs include unexplained increases in water bills, damp spots or stains on walls or floors, low water pressure, and the sound of running water when no taps are turned on.

We use advanced, non-invasive tools like acoustic sensors, infrared cameras, and moisture meters to locate hidden leaks without the need for major demolition.

We provide annual, quarterly, and monthly payment options to fit your budget.

We offer flexible terms with no cancellation fees, though we do ask for a minimum commitment period to ensure you get the full benefits of our plans.

Signing up is easy—just visit our website or give us a call to speak with a representative who can help you choose the best plan for your home.

As a plan member, you’ll enjoy priority scheduling and discounts on any additional services required outside of your regular maintenance schedule.

Yes! We offer a variety of add-on services and plan levels so you can tailor your maintenance plan to fit your specific needs.

Our plans cover a comprehensive range of services for your HVAC, plumbing, and electrical systems, including inspections, tune-ups, and minor repairs.

On Call Plumbing Heating & Air offers expert plumbing services with licensed and certified plumbers. We provide 24/7 emergency services, clear pricing, and a satisfaction guarantee. Trust us to handle all your plumbing needs effectively and efficiently.

Regular maintenance catches small problems before they become big, costly issues. It keeps your system running efficiently, which can lower your water and energy bills. On Call Plumbing Heating & Air provides maintenance plans to help you save money.

New homeowners should get a plumbing inspection to check for issues. Regular maintenance like drain cleaning and water heater checks is important. Updating old fixtures can save water and energy. On Call Plumbing Heating & Air offers services to keep your plumbing in top shape.

Costs vary depending on the job. Small repairs like fixing a faucet or unclogging a drain are cheaper, while major work like replacing sewer lines or installing water heaters costs more. Regular maintenance can help avoid expensive repairs. On Call Plumbing Heating & Air offers clear pricing and financing options.

Look for licensed and insured plumbers with good reviews. Ask friends and family for recommendations. Compare quotes from a few plumbers to find the best price and service. Ensure they offer a warranty and clear pricing. On Call Plumbing Heating & Air has certified, experienced plumbers committed to quality service.

Regular maintenance is key to avoiding major plumbing problems. We offer maintenance plans that include routine inspections and service, helping to catch potential issues before they become emergencies.

Still have questions? Give us a call! (803) 871-9131

We handle a wide range of issues, including burst pipes, clogged drains and toilets, water heater failures, sewer backups, and more. Whatever the problem, we’ll find a fast, effective solution.

Yes! Our skilled technicians are equipped with the tools and expertise to repair most burst pipes during the first visit, minimizing damage and restoring your home’s plumbing quickly.

We offer upfront pricing and will discuss any additional charges for after-hours services before we begin work. Transparency and fairness are our priorities, even during emergencies.

We understand the urgency of plumbing emergencies and strive to arrive as quickly as possible, often within the hour, depending on your location in Columbia, SC and surrounding areas.

If you’re facing a plumbing emergency, the first step is to shut off your main water valve to prevent further damage. Then, call On Call Plumbing, Heating & Air for immediate assistance. We’re available 24/7 and will arrive promptly to resolve the issue.

Our technicians will assess your home’s current gas system, determine the best placement for new lines, and install them safely, following local codes and safety guidelines.

Still have questions? Give us a call! (803) 871-9131

Absolutely! We provide 24/7 emergency gas leak repairs to keep your home and family safe.

It’s recommended to have your gas lines inspected annually to ensure they’re in good condition and functioning properly.

Yes! We specialize in installing gas lines for outdoor kitchens, grills, fire pits, and other outdoor gas-powered features. We’ll ensure your outdoor setup is safe and ready to use.

A gas leak is often identified by a rotten egg odor, hissing sounds near the gas line, or dead vegetation around the gas line area. If you suspect a leak, turn off the gas and call us immediately for emergency service.

Yes, we provide 24/7 emergency sewer line repair services to address urgent issues like backups, leaks, or complete blockages.

Still have questions? Give us a call! (803) 871-9131

We recommend having your sewer line cleaned or inspected every 1–2 years to prevent blockages and catch potential issues early.

Yes, tree roots are one of the most common causes of sewer line damage. They can grow into the pipes, causing blockages or even breaking the pipes. We offer root removal and repair services.

Trenchless sewer line replacement is a method that allows us to replace your sewer line without extensive digging. This minimizes damage to your yard, driveway, or landscaping.

Signs of a sewer line problem include slow drains, sewage backups, foul odors, and wet spots in your yard. If you notice any of these signs, call us for an inspection.

We provide sewer line services for a wide range of commercial properties, including restaurants, hotels, office buildings, retail stores, industrial facilities, and more.

We recommend inspections and cleanings at least once a year, depending on the type of business, to prevent blockages and catch issues early.

Yes, we offer 24/7 emergency repair services for businesses experiencing sewer line issues such as backups, blockages, or leaks.

Signs include slow drains, sewage backups, unpleasant odors, and standing water near sewer lines. These symptoms often indicate a clog or break in the sewer line.

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

The easiest way to unclog your toilet is with a plunger, but if you don’t have one on hand, fill the toilet with dish soap or laundry detergent, add a pot of boiling water and then wait a few minutes before flushing. The hot water should break through the clog as the soap washes everything through the siphon and out of the drain.

Absolutely! We provide 24/7 emergency repair services for sump pump failures to protect your home from flooding and water damage.

Still have questions? Give us a call! (803) 871-9131

Yes! A battery backup system ensures that your sump pump will continue to work during power outages, which is crucial during storms and heavy rain.

A submersible sump pump is installed below the water level in the sump pit, making it quieter and more efficient for heavy water flow. A pedestal sump pump is installed above the sump pit and is easier to service, making it ideal for smaller spaces.

Most sump pumps last between 7 to 10 years, but regular maintenance can extend their lifespan and improve reliability.

We recommend having your sump pump inspected once a year to ensure it’s in good working order, especially before the rainy season.

Regular maintenance, such as flushing the tank and replacing the anode rod, can help extend the life of your water heater. Signing up for one of our maintenance plans is the best way to keep your system running smoothly.

Most water heater installations can be completed within a few hours. We’ll work efficiently to ensure minimal disruption to your home.

Yes! We offer tankless water heater installations that can save you space and reduce energy consumption. Our team can assess your home’s plumbing and electrical system to ensure a smooth transition.

The size of your water heater depends on the size of your household and your water usage. Our technicians can help you determine the best size for your needs.

We recommend servicing your water heater at least once a year to prevent sediment buildup, ensure optimal efficiency, and extend its lifespan.