Source: https://oncallsc.com/privacy-policy # Privacy Policy How On Call handles your information, service communications and optional text messaging. [Call (803) 781-4357](tel:+18037814357)[Request Service Online ](https://oncallsc.com/contact-us.md) ## Who this policy covers This policy applies to information collected by On Call Plumbing, Heating & Air through this website and related service communications, including text messaging when you choose to enroll. It explains the information we collect, how we use it, the limited circumstances in which it is disclosed and the choices available to you. ## Information we collect When you request service or contact us, we collect the information you provide, such as your name, phone number, email address, property address, service category and details about your inquiry or work requested. Our website service-request form currently asks for your name, phone number and service category. Additional information may be gathered when arranging or carrying out service. When you enroll in text messaging, we may record your mobile number, consent choice, the date and method of consent, the disclosure presented, message history, delivery information and opt-out requests. These records help us operate the messaging program and honor your choices. Our website and its hosting and security providers may collect technical information such as IP address, browser and device information, pages requested, referring page and access times. Please do not submit payment-card numbers, passwords, government identification numbers or other sensitive information through general website forms or ordinary text messages. ## How we use information We use information to respond to inquiries, arrange and provide requested services, communicate about appointments and work, maintain relevant business records, improve website operation and protect against misuse, fraud and security incidents. Where you separately consent to a messaging program, we use your number and consent records to send messages covered by that consent and manage opt-outs. Providing a phone number for a callback or submitting a service request does not, by itself, enroll you in automated text messaging or marketing. Consent to receive text messages is not a condition of purchase. ## Cookies, analytics and third-party content Necessary cookies and similar session technologies support functions such as form security and control-panel sign-in. You can control cookies through your browser; blocking necessary cookies may prevent some site functions from working. Where analytics or advertising tools are enabled, they may collect information about website use through cookies or similar technologies, subject to any consent required by applicable law. Browser settings do not necessarily opt you out of communications you have separately requested. Pages may load third-party content, such as financing information, or link to maps, review platforms and application websites. Those providers may receive technical information when content loads and collect information you provide on their services. Their own privacy policies apply to their services. Do not submit a financing application through the On Call service-request form. ## When we disclose information We may disclose information to service providers that support website hosting, storage, scheduling, customer support, communications and other necessary operations, to the extent needed for their work on our behalf. Providers must not use mobile information or SMS consent for their own marketing. We may disclose information where required by law or valid legal process, to protect legal rights and safety, or as otherwise permitted by applicable law. Any business reorganization or transfer must respect the mobile-information and SMS-consent restrictions below; it does not grant a separate business permission to market to you by text. ## Mobile information and SMS consent are not sold or shared for marketing No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent or transfer mobile opt-in data or text-messaging consent to third parties, affiliates or lead generators for their own use. Information may be provided to messaging and customer-support service providers solely as necessary to deliver and administer our messaging program on our behalf. Text-messaging originator opt-in data and consent are excluded from other categories of sharing described in this policy. Consent is specific to On Call and is not transferable to another sender. ## SMS messaging terms By separately opting in, you agree to receive text messages from On Call Plumbing, Heating & Air about the purposes described at the point of enrollment. Service-related messages may include responses to your inquiries, scheduling coordination, appointment reminders and updates about requested work. Promotional messages require a separate, express marketing opt-in; service-related consent is not treated as marketing consent. Messages may be sent using automated technology. Message frequency varies with your requests, appointments and the program you enroll in. Message and data rates may apply. Check your wireless plan for applicable charges. Consent to receive messages is voluntary and is not a condition of purchasing goods or services. Reply STOP to opt out of text messaging. You may receive a final confirmation of your opt-out, after which further messages under that consent will stop. You can also contact dispatch@oncallsc.com or call (803) 781-4357 for help with a messaging preference or another reasonable request to stop messages. Opting out of texts does not cancel an appointment or service agreement; contact us separately about scheduling. Reply HELP for assistance, or contact dispatch@oncallsc.com or (803) 781-4357. If your number changes or is reassigned, tell us so we can update our records. Only enroll a number you own or are authorized to use. Message delivery depends on network and carrier availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages. Text messages are not an emergency-response channel. For fire, a suspected gas leak or immediate danger, move to safety and contact emergency services. ## Retention and security We retain information for as long as reasonably needed for the purposes described here, including providing service, maintaining business records, resolving disputes and meeting legal obligations. Retention depends on the type of record and applicable requirements; there is not one period that applies to every record. Consent records and limited suppression information may be retained to demonstrate consent and ensure that an opt-out continues to be honored, even when other information is deleted. We use reasonable administrative, technical and organizational safeguards appropriate to the information we handle. No method of transmission or storage is completely secure. Avoid sending more information than is necessary for your request. ## Your choices and privacy requests You may contact us to request access to, correction of or deletion of personal information, or to ask about choices available under applicable law. We may need to verify your identity and the scope of the request before responding. Some records may need to be retained for legitimate legal or operational reasons. Depending on your location and the laws that apply, you may have additional privacy rights. Contact dispatch@oncallsc.com to exercise a right or ask about a response to a request. Do not include sensitive identification documents in the initial email. ## Children’s privacy Our website and messaging programs are intended for adults seeking home or business services, not for children under 13. We do not knowingly collect personal information from children under 13 through these services. If you believe a child has provided information, contact us so we can investigate and take appropriate action. ## Changes and contact information We may update this policy and the messaging terms to reflect changes in our services, practices or legal requirements. Updated terms do not expand the scope of SMS consent you previously gave; additional consent will be obtained where required. For privacy questions or messaging support, contact On Call Plumbing, Heating & Air at dispatch@oncallsc.com, (803) 781-4357, or 3770 Fernandina Rd, Columbia, SC 29210.